Sometimes in sales you need to politely say, "I'm sorry, we can't do that." Ouch, that hurts just writing it. Saying no can be hard when you pride yourself as a problem solver. I think that's one of the reasons I love working with technicians. They don't like to say no and in fact, dedicate their careers to fixing broken things and making people happy. So, what might cause an automotive professional to respectfully decline? Answer: when the fix could lead to a serious safety issue and may put the technician and the shop in front of a judge.