Determining if the performance symptom is due to the vapor pressure of the fuel, carbon buildup, or sticking valves due to gum and varnish can be a challenge.
Sometimes in sales you need to politely say, "I'm sorry, we can't do that." Ouch, that hurts just writing it. Saying no can be hard when you pride yourself as a problem solver. I think that's one of the reasons I love working with technicians. They don't like to say no and in fact, dedicate their careers to fixing broken things and making people happy. So, what might cause an automotive professional to respectfully decline? Answer: when the fix could lead to a serious safety issue and may put the technician and the shop in front of a judge.
The Symptoms May Be a Normal Characteristic
Often we are faced with customer complaints that are seemingly impossible to resolve. We methodically make our best diagnostic efforts and implement the necessary repairs to alleviate the customer’s complaint. Sometimes, our best efforts fail to provide a solution and when this happens, it looks bad on the technician and the parts supplier.
New Technology Requires New Level of Service
In the past, most powertrains were forgiving when it came to lubricants, oil viscosities, and engine deposits. Many lube shops consolidated and took the approach that one oil viscosity was suitable for all applications. Taking the approach on one of the newer engine designs, such as those equipped with Active Fuel Management (AFM), can result in some major and costly engine repairs.
For Your Share of the Repair Business
With an aging fleet that is currently approaching 12 years, this translates into a lot of needed repairs to keep these vehicles operations. The independents are not the only service providers that have an interest in this market. New car dealers are taking steps to secure their fair share of this business. With the service department representing approximately 40% of the dealership’s gross profits, they are serious about obtaining and retaining their share of this repair business.
Create Engine Performance Challenges
It was a busy morning with multiple vehicles arriving on roll-backs with no-start symptoms. The vehicles ran perfectly the previous day, only to encounter a no-start condition the following morning. The systems were that of loss of compression. Each vehicle shared two things in common:
1) They were low mileage vehicles with tight tolerances.
2) The vehicle owners had purchased fuel from the same fuel distributor.