Fuel Facts: Troubleshooting Rough Idle, Surging, Stalling, Hard Starts, and Noises

Posted by Mighty Auto Parts on Dec 2, 2019 12:58:56 PM

Determining if the performance symptom is due to the vapor pressure of the fuel, carbon buildup, or sticking valves due to gum and varnish can be a challenge.

Electronic Parking Brakes: Practice Safety When Servicing the System

Posted by Mighty Auto Parts on Dec 2, 2019 12:30:28 PM

When servicing the rear brakes on a vehicle equipped with an electronic parking brake, are you taking the required safety steps to prevent personal injury? Failure to take the precautionary safety measures may result in severe damage to the hands and fingers.

Life Safety, Litigation and Tire Repair

Posted by Mighty Auto Parts on Apr 1, 2019 2:33:36 PM

Sometimes in sales you need to politely say, "I'm sorry, we can't do that." Ouch, that hurts just writing it. Saying no can be hard when you pride yourself as a problem solver. I think that's one of the reasons I love working with technicians. They don't like to say no and in fact, dedicate their careers to fixing broken things and making people happy. So, what might cause an automotive professional to respectfully decline? Answer: when the fix could lead to a serious safety issue and may put the technician and the shop in front of a judge.

Do You Know Your Oil?

Posted by Mighty Auto Parts on Jan 7, 2019 9:49:36 AM

What To Look For When You Choose Your Oil

When it comes to oil for your vehicle, there's no one-size-fits-all solution. It's important to understand all the symbols and acronyms on product labels to ensure you're choosing the optimal oil for your specific needs. 

A Diagnostic Challange

Posted by Mighty Auto Parts on Oct 5, 2018 2:41:15 PM

The Symptoms May Be a Normal Characteristic

Often we are faced with customer complaints that are seemingly impossible to resolve. We methodically make our best diagnostic efforts and implement the necessary repairs to alleviate the customer’s complaint. Sometimes, our best efforts fail to provide a solution and when this happens, it looks bad on the technician and the parts supplier.

Battery Testing

Posted by Mighty Auto Parts on Oct 2, 2018 3:05:57 PM
Make it a Part of Your Vehicle Inspection

If testing the battery is not a part of your vehicle inspection...it should be. A heads-up notice on a failing battery can save your customer a lot of grief.

Diesel Service Tips

Posted by Mighty Auto Parts on Aug 28, 2018 3:08:17 PM
That Can Save a Lube Service Tech Much Frustration

Diesel applications often present the most challenges for lube service technicians. Unfortunately, most do not get the opportunity to service many diesels, and therefore do not establish a pattern of normal characteristics of the engine.

Lube Service Challenges

Posted by Mighty Auto Parts on Aug 27, 2018 12:50:10 PM
New Technology Requires New Level of Service

In the past, most powertrains were forgiving when it came to lubricants, oil viscosities, and engine deposits. Many lube shops consolidated and took the approach that one oil viscosity was suitable for all applications. Taking the approach on one of the newer engine designs, such as those equipped with Active Fuel Management (AFM), can result in some major and costly engine repairs.

Focus on Customer Relations and Retention

Posted by Mighty Auto Parts on Jul 19, 2018 10:37:48 AM
For Your Share of the Repair Business

With an aging fleet that is currently approaching 12 years, this translates into a lot of needed repairs to keep these vehicles operations. The independents are not the only service providers that have an interest in this market. New car dealers are taking steps to secure their fair share of this business. With the service department representing approximately 40% of the dealership’s gross profits, they are serious about obtaining and retaining their share of this repair business.

Gum and Carbon Deposits

Posted by Mighty Auto Parts on Jul 19, 2018 9:43:48 AM
Create Engine Performance Challenges

It was a busy morning with multiple vehicles arriving on roll-backs with no-start symptoms. The vehicles ran perfectly the previous day, only to encounter a no-start condition the following morning. The systems were that of loss of compression. Each vehicle shared two things in common:

1) They were low mileage vehicles with tight tolerances.

2) The vehicle owners had purchased fuel from the same fuel distributor.